+263 4 793 389

Contact us for any enquiry

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FAQs

Generation Health members who need proof of membership can request a copy on membership@sovhealth.co.zw.

A&ERs are specifically for accidents and emergencies. Generation Health is not obliged to honour claims for non-emergency treatment.

Benefits are not transferrable. Each member is entitled to their own benefit.

In an emergency, go straight to hospital. Your next of kin or the hospital must advise us as soon as possible of your admission.

Once hospitalisation has been confirmed, at least 48hrs before for planned procedures, please come in to our call centre for authorisation.

Generation Health covers each procedure according to the tariff payable on your plan as well as benefits available.

The Service provider list is available to view and print on our website (www.generationhealth.co.zw). A soft copy of the Service provider list can also be sent to you on email.

To track the progress of your claims, you can call Tel +263 4 793 389 | Fax +263 4 790 700 | Econet Tollfree: 080 80135 | 24-hour CDMA numbers +263 4 2901 302 ; 2901 303 or email callcentre@sovhealth.co.zw

You have 90 days from the date you saw your service provider to submit a claim. Thereafter the claim becomes unpayable. The claim will be paid within 30 working days from submission date.

Generation Health offers 4 main products, namely:
I. Medical Cover for individuals and corporates
II. University Cover for local students
III. International Student Cover
IV. International Travel Cover

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