Membership application forms accompanied by copies of national IDs of each member and dependents if there are adults and copies of birth certificates for children to be submitted to marketin[email protected] .

Individual applications for members 50 years and above are subject to a medical exam with the cost borne by the applicant. This exam is done at Prof Gangaidzo’s rooms (Westend Clinic, 13 Baines Avenue, 2634792269/+2634792356).

Proof of payments should be sent to [email protected] and updates are done within 24 hours.

Generation Health Banking Details

Kindly quote your member or group number when paying and send proof of payment to the attention of our Credit Control Officers, on [email protected] for reconciliation purposes and update in the system.

Members need to complete member record amendment form and attach birth record, if account is under a group the form needs to be signed by employer representative. Membership card will be produced after submission of copy of birth certificate.

Shortfall is not claimable.

Plan downgrades are done any time of the year. Plan upgrades are done during the first three months of the year i.e January to March with the exception of upgrade due to promotion which must be supported by letter from employer.

Authorisations will be processed with 24 hours of receipt.