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FAQs

FAQs

Plan Global Limits – Value Plans

Jade Value Plan

Green Value Plan

Ebony Value Plan

Ivory Value Plan

Mahogany  Value Plan

$2,010,254.40

$2,871,792.00

$6,974,352.00

$12,307,680.00

$20,923,056.00

Plan Global Limits – Prime Plans

Green Prime Plan

Ebony Prime Plan

Ivory Prime Plan

Mahogany  Prime Plan

$4,096,400.00

$9,948,400.00

$17,556,000.00

$29,845,200.00

Plan Global Limits – Elite Products

 

Green Elite

Ebony Elite

Ivory Elite

Mahogany Elite

Annual Global Limits

US$7,700.00

US$18,700.00

US$33,000.00

US$56,100.00

Membership application forms accompanied by copies of national IDs of each member and dependents if there are adults and copies of birth certificates for children to be submitted to [email protected] .

Individual applications for members 50 years and above are subject to a medical exam with the cost borne by the applicant. This exam is done at Prof Gangaidzo’s rooms (Westend Clinic, 13 Baines Avenue, 2634792269/+2634792356).

 

Nature of Enquiry Call/WhatsApp Email Address
Customer Care: Authorisations 0715 068 046 [email protected]
General Inquiries 0715 068 046 [email protected]
Joining the Fund/ Quotations 0716 323 403/344 [email protected]
Claims Submissions 0715 068 045 [email protected]

Proof of payments should be sent to [email protected] and updates are done within 24 hours.

Refer to service provider locator on https://generationhealth.co.zw/service-locator . Alternately contact our Customer Care on 0242793389/47/Econet Toll free 08080135. After hours authorisations contact numbers +263715068045/6

Generation Health Banking Details

Kindly quote your member or group number when paying and send proof of payment to the attention of our Credit Control Officers, on [email protected] for reconciliation purposes and update in the system.

 

Generation Health is an open fund where membership is accepted from individuals and corporates from informal and formal sectors.

Members need to complete member record amendment form and attach birth record, if account is under a group the form needs to be signed by employer representative. Membership card will be produced after submission of copy of birth certificate.

Send copy of claim form and receipt to [email protected]

Shortfall is not claimable.

Claims submitted after three months will be stale.

Plan downgrades are done any time of the year. Plan upgrades are done during the first three months of the year i.e January to March with the exception of upgrade due to promotion which must be supported by letter from employer.

Send an email to [email protected] or call 0242793389/47/Econet Toll free 08080135. After hours authorisations contact numbers +263715068045/6

Authorisations will be processed with 24 hours of receipt.