FAQs
(Individual packages proposal)
Membership application forms accompanied by copies of national IDs of each member and dependents if there are adults and copies of birth certificates for children to be submitted to [email protected] .
Individual applications for members 50 years and above are subject to a medical exam with the cost borne by the applicant. This exam is done at Prof Gangaidzo’s rooms (Westend Clinic, 13 Baines Avenue, 2634792269/+2634792356).
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NATURE OF QUERY |
CONTACT |
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Customer Care/ Pre-Authorisations |
0242-797-843; 793-389; 793-487; 29028630; 29028629 After Hours 263-715-068-045/6 Econet Toll-free: 08080135 |
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Case Management, ART Programme & Chronic Care Network |
0242-797-843; 793-389; 793-487; 29028630; 29028629 Econet Toll-free: 08080135 |
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Claims Submissions/Queries |
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Membership |
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Marketing |
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Finance |
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Proof of payments should be sent to [email protected] and updates are done within 24 hours.
Refer to service provider locator on https://generationhealth.co.zw/service-locator . Alternately contact our Customer Care on 0242793389/47/Econet Toll free 08080135. After hours authorisations contact numbers +263715068045/6
Generation Health Banking Details
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Bank |
Account Details |
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1.Stanbic (ZWL)
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Account Name: Generation Health Medical Fund Account Number: 9140000481288 Branch: Parklane Branch Code: 3102 Swift Code:SBICZWHXXXX Address: 77 Parklane, Harare
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2.Stanbic (NOSTRO USD)
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Account Name: Generation Health Medical Fund Account Number: 9140000992290 Branch: Parklane Branch Code: 3102 Swift Code: SBICZWHXXXX Address: 77 Parklane, Harare
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3.NMB
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Account Name: Generation Health Medical Fund Account Number: 240062364 Branch: Eastgate Branch Code: 11104 Swift Code: NMBLZWHXXXX Address: Eastgate, Corner Robert Mugabe/3rd Street, Harare
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4.Ecocash
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Biller code: 35376
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Kindly quote your member or group number when paying and send proof of payment to the attention of our Credit Control Officers, on [email protected] for reconciliation purposes and update in the system.
Generation Health is an open fund where membership is accepted from individuals and corporates from informal and formal sectors.
Members need to complete member record amendment form and attach birth record, if account is under a group the form needs to be signed by employer representative. Membership card will be produced after submission of copy of birth certificate.
Send copy of claim form and receipt to [email protected]
Shortfall is not claimable.
Claims submitted after three months will be stale.
Plan downgrades are done any time of the year. Plan upgrades are done during the first three months of the year i.e January to March with the exception of upgrade due to promotion which must be supported by letter from employer.
Send an email to [email protected] or call 0242793389/47/Econet Toll free 08080135. After hours authorisations contact numbers +263715068045/6
Authorisations will be processed with 24 hours of receipt.
Members on chronic medication need to register on Chronic Care, registration forms can be downloaded from Generation Health website. Completed forms to be sent to [email protected]