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FAQs

FAQs

Membership application forms accompanied by copies of national IDs of each member and dependents if there are adults and copies of birth certificates for children to be submitted to [email protected] .

Individual applications for members 50 years and above are subject to a medical exam with the cost borne by the applicant. This exam is done at Prof Gangaidzo’s rooms (Westend Clinic, 13 Baines Avenue, 2634792269/+2634792356).

 

 

NATURE OF QUERY

CONTACT

EMAIL

 

Customer Care/

Pre-Authorisations

0242-797-843; 793-389; 793-487; 29028630; 29028629

After Hours

263-715-068-045/6

Econet Toll-free: 08080135

[email protected]

 

 

Case Management, ART

Programme & Chronic Care Network

0242-797-843; 793-389; 793-487; 29028630; 29028629

Econet Toll-free: 08080135

[email protected]

 

 

 

Claims Submissions/Queries

[email protected]

 

 

Membership

[email protected]

 

 

Marketing

[email protected]

 

 

 

  Finance

 

 [email protected]

Proof of payments should be sent to [email protected] and updates are done within 24 hours.

Refer to service provider locator on https://generationhealth.co.zw/service-locator . Alternately contact our Customer Care on 0242793389/47/Econet Toll free 08080135. After hours authorisations contact numbers +263715068045/6

Generation Health Banking Details

Bank

Account Details

1.Stanbic (ZWL)

 

 

 

Account Name: Generation Health Medical Fund

Account Number: 9140000481288

Branch: Parklane

Branch Code: 3102

Swift Code:SBICZWHXXXX

Address: 77 Parklane, Harare

 

2.Stanbic (NOSTRO USD)

 

Account Name: Generation Health Medical Fund

Account Number: 9140000992290

Branch: Parklane

Branch Code: 3102

Swift Code: SBICZWHXXXX

Address: 77 Parklane, Harare

 

3.NMB

 

 

 

Account Name: Generation Health Medical Fund

Account Number: 240062364

Branch: Eastgate

Branch Code: 11104

Swift Code: NMBLZWHXXXX

Address: Eastgate, Corner Robert Mugabe/3rd Street, Harare

 

4.Ecocash

 

Biller code: 35376

 

 

Kindly quote your member or group number when paying and send proof of payment to the attention of our Credit Control Officers, on [email protected] for reconciliation purposes and update in the system.

 

Generation Health is an open fund where membership is accepted from individuals and corporates from informal and formal sectors.

Members need to complete member record amendment form and attach birth record, if account is under a group the form needs to be signed by employer representative. Membership card will be produced after submission of copy of birth certificate.

Send copy of claim form and receipt to [email protected]

Shortfall is not claimable.

Claims submitted after three months will be stale.

Plan downgrades are done any time of the year. Plan upgrades are done during the first three months of the year i.e January to March with the exception of upgrade due to promotion which must be supported by letter from employer.

Send an email to [email protected] or call 0242793389/47/Econet Toll free 08080135. After hours authorisations contact numbers +263715068045/6

Authorisations will be processed with 24 hours of receipt.

Members on chronic medication need to register on Chronic Care, registration forms can be downloaded from Generation Health website. Completed forms to be sent to [email protected]